Ocwen outsourcing Orlando short sales- It used to be that the hardest bank to negotiate a short sale with was Bank of America… hands down. But ever since B of A has implemented the Equator system they are now one of my favorite lenders to work with. In the past year or so there’s a new leader in my list of the absolute worst lenders to work with, and the winner is………Green Tree but Ocwen is a close 2nd. Ocwen is extremely frustrating to work with and part of the reason is that they outsource their short sale department to to India. You can’t even call the negotiator directly anymore because your call goes directly to a call center. And the person you end up talking to is beyond clueless, all they are able to do is take a message, and sometimes they even get that wrong. The only way to speak to your negotiator is to schedule a call back, which most times never occurs..If you leave it up to them, it will be weeks for you to get a call back. What I do is call every day until they get tired of me complaining…finally a call back, usually from someone other than the negotiator so you are back to square one..
I’ve always thought that the short sale negotiator should be a licensed realtor, after all… the whole job revolves around the buying and selling of real estate. How on earth is someone that is unlicensed, living half way around the world qualified to discuss short sale?
Ocwen is obviously trying to save a few bucks by outsourcing to people that work for $2-$3 per hour. However, this is one position that should absolutely not be outsourced! To be a good short sale negotiator, you need to be familiar with the real estate business, it’s just not something that you can fake.
Don’t get me wrong, Even in our company use we use VA’s [virtual assistants] for certain things like link building, compiling lists, etc. … but negotiate a short sale…are you kidding me?
Short Sales are too Important to Out source
I’ve said this a million times and will continue to say it. Negotiating a short sale is serious business and is usually one of the most important transactions that someone will ever be involved in. I really hope that Ocwen gets their act together especially for the mortgage holder’s sake
